Since working with computers for many years, I have seen many help requests, both from users like you and in general programming forums. So, today we will learn about How To Request Technical Support. I have seen many help requests, but very few of them are good. The following tips one can keep in mind when requesting technical assistance:
You will definitely get help if you know: How To Request Technical Support
1) Don’t assign blame.
You are assigning blame when you say, “Your program doesn’t work.” It sets a bad tone for the conversation and will likely lead to dismissal. If you say it doesn’t, I only need to show you that my program works in my environment. Although you can’t get the program to work in your environment, that proves that it works, and I’m done with you.
2) Describe the problem and not your guess as to the cause of the problem.
An underlying cause that’s most often wrong is “my email is broken.”. When you say, “I can’t log into my email,” you are describing the issue you need help with.
3) Provide relevant details.
It’s still a pretty poor way to ask for help, even though it’s a slight improvement. Defining your task in detail would be much better. When I enter my username and password for the web-based email, I get an error message that says, “Your account is unavailable. “That’s some relevant information that gives me some direction.
4) If something has changed – tell me.
Frequently, I am contacted with “Your script used to work, but it is no longer working”. When further questioned, the requester reveals that the server recently changed. In engineering, you change one thing and test it again so that if something breaks, you can determine what changed. The information you provide should be prominent in your request if a program stops working due to something you changed, like the web host, the operating system, or the browser you use to access the site.
5) Address your request to the appropriate person.
Do not complain to your ISP about not using your word processor. I cannot tell you how to make someone else’s program run. When you want a complex solution, don’t post on a forum asking for “a little help.”.
6) Keep your support expectations realistic.
When you ask Microsoft a question about a software package, they charge you another hundred dollars. Despite this, I’ve seen people demanding lifetime upgrades for a $10 script. There is rarely enough margin built into software or online services to offer more than basic support, and that is usually limited to pointing you to documentation.
It is understandable to be frustrated as a customer with a problem you want to resolve, and most companies would like to offer you good customer service. Use these tips, and you’ll find that almost everyone responds faster, better, and more helpful.